Refund Policy

01Software products

This part applies to Codexpert software products, including EasyCommerce, ThumbPress, WC Affiliate and CoDesigner.

30-day refund promise

If you're not satisfied with a product within 30 days of purchase, we'll refund your payment.

How to request a refund

Email [email protected] with the email address used for the purchase and the product name. Our team will review it and reply.

Upgrades and renewals

You can move to a bigger plan at any time. Discounts apply to the first term of a subscription, not to renewals. For questions about a renewal or an upgrade, email us at the same address.

02Services

This part applies to Codexpert services: site audits, custom development, ecommerce and full site builds, maintenance plans, bug fixes, speed optimization, marketing and white-label work.

Before work begins

Every service is scoped and quoted before work starts, and we begin once you approve the proposal. If you cancel before work has started, you get a full refund of any payment made.

After work has started

Work already completed is paid for. If you cancel part-way through a project, we refund the part of the payment that covers work not yet delivered. The proposal you approved sets out how a project is split into stages.

If our work has a problem

Every project includes a post-launch support window. If something breaks because of our work, we fix it at no extra charge. Where we can't deliver what the proposal describes, we will discuss a partial or full refund with you.

Maintenance plans

You can cancel a maintenance plan at any time to stop future monthly charges. Months already billed cover work done or reserved for that month.

How to request a refund

Email [email protected] with your project name and the email address on the proposal.