How to Add WhatsApp Chat in WordPress Website?

Are you looking for an easy way to converse with your website visitors? Few options are as convenient as allowing customers to directly contact you through WhatsApp. To make this possible on your WordPress website, you’ll need to add a WhatsApp chat feature.

In this blog, we will guide you on how to add WhatsApp chat on your WordPress site, including all the options and why using one is so important. Happy reading!

WhatsApp for Business

Though WhatsApp was initially brought out as a personalized online messaging solution, it quickly gained success as a formal communication platform. There are multiple WhatsApp versions dedicated to business and official purposes only.

Let’s look at how each of these versions differs from each other:

WhatsApp Personal

This is the standard version of WhatsApp that most people are familiar with, available on the Google Play Store, Apple App Store, and their website. It’s designed for everyday users and supports only one phone number per account.

While it’s widely popular for personal use, it lacks the specialized features needed for business communication, making it less suitable for professional use. 

WhatsApp Business Account

It is the entry-level WhatsApp version purpose-built for business. Unlike the personal one, it has some business-oriented features such as an Away message to respond automatically outside business hours, Pre-installed automated replies for frequently asked questions, Labels to sort various messages in different categories, and more.

Apart from day-to-day business communications, you can send out promotional messages too using WhatsApp for Business. 

WhatsApp Business API

It’s the enhanced version of WhatsApp Business that is well-suited for large enterprises. WhatsApp Business API has improved upon its flexibility by adding support for multiple agents and devices, third-party tool and CRM integrations, verified account symbols, product catalogs, Chatbots, etc. Contacts are uploaded and maintained by syncing the API with the business’s database.

WhatsApp Business API helps large-scale businesses create a conversion channel with their audience and helps market their products online.

Add WhatsApp Chat in WordPress Website Using a Plugin

Adding a WhatsApp chat to WordPress websites requires a plugin to be installed. This plugin sets up a WhatsApp-like chatbot interface on the website’s home page. These plugins mostly use WhatsApp Business API or sometimes basic HTML codes to link the conversation backend with the WhatsApp server.   

Below is a step-by-step guide on how to add WhatsApp chat in WordPress website using a plugin. We have used a WhatsApp plugin called Joinchat for tutorial purposes. Let’s get started:

Step 1: Installing the Plugin

Start by logging in to your website dashboard, and go to Plugin > Add New, and search for ‘JoinChat’. Install and activate the plugin from there.

If you want to opt for a premium subscription then upload the zip file using the ‘Upload Plugin’ option. 

Step 2: Setting Up the Account

Upon activation, you will find JoinChat on your dashboard side menu bar. Click to manage the settings and ready the plugin to be used on the website.

Fill the boxes mentioning your business WhatsApp number and a message to be shown to the audience as a Call to Action button.

Step 3: Customizing the Elements

Now that you have placed the WhatsApp CTA button on your website, it’s time to further customize it to your liking.

Every WhatsApp chat plugin for WordPress including JoinChat, has its unique offerings in terms of how you want it should be shown on the website, its interface, and its interaction mechanism with the audience. 

5 Best WhatsApp Chat Plugins for WordPress

Joinchat

Joinchat is a massively popular plugin to add WhatsApp chat in WordPress websites. It has a simple setup procedure (as mentioned above). Websites equipped with JoinChat will show a WhatsApp icon in the below left corner, which is further customizable from this plugin’s settings. 

This plugin is found to be highly effective with WooCommerce sites and will improve your customer’s interaction and satisfaction level. A premium subscription lets you access amazing features such as creating a chat funnel, contact buttons for each agent with availability times, etc. 

Social Chat

Formerly known as WhatsApp Chat, this is another great addition to your option of having a WhatsApp CTA button on your WordPress website. Once enabled, it links your audience to your business WhatsApp Chatbox.

It has basic features such as welcome messages, auto-replies, scheduled replies, product catalog marketing, etc. By using this plugin, you can further personalize the conversation using tags that smartly identify users’ names, the product page they are on, and email in use, etc. 

Click to Chat by HoliThemes

If you’re fond of pre-designed templates and animation then HoliThemes has a great solution. Its Click to Chat is an amazing WhatsApp chat plugin for WordPress websites with a wide variety of offerings.

Apart from its tons of genuine features, its Webhook compatibility lets you connect the WhatsApp leads to other platforms such as Zapier, IFTTT, Pipedream, etc. for further processing. 

Also, this plugin has a custom element option using which you can hyperlink any page elements into an active WhatsApp button.

WP WhatsApp

WP WhatsApp is another exclusive way to add chat in WordPress websites. A clean interface and well-put designs have made it a popular choice among users. It has options for adding multiple WhatsApp buttons with different tasks on a single web page.

The primary button can be equipped with multiple audiences and visitors can contact any of them depending on their availability. This plugin is compatible with major website builders, Google Tag Manager, and Google Analytics, simplifying website design and visitor tracking for users.

Call Now Button

If you’re looking for something mobile-friendly then Call Now button by Nowbuttons should be a definitive pick. It offers some of the best CTA types and placement stylings. Among them, the Multi-button seems to be unlike anything we have covered as of now. The style of this button covers multiple actions including WhatsApp, text, email, phone, directions, etc. 

For customization feasibility, it offers different color shades for the buttons to match the website theme and vibe. With a premium subscription, you can easily switch between 100 icon types rather than sticking with the default WhatsApp icon. 

Why should you add WhatsApp Chat to WordPress?

Instant Customer Service

Using a WhatsApp chat feature on your website opens up the door to instant customer service. You can reply to visitor queries within a second and can even reach them using auto reply when you’re offline.  

Audience Friendly Platform

Imagine reaching your potential buyers directly in their inbox, where you can personally introduce your product or service. With most WhatsApp users being mobile-based, engaging with them privately makes it easier to create a direct and personal connection.

Boosts Sales and Marketing

By being readily available to answer questions and resolve issues, you can increase potential sales and encourage more sales. At the same time, WhatsApp channels are no doubt a popular and effective marketing platform.

Advanced Analytics

With WhatsApp Business, you can track metrics such as response time and customer satisfaction, helping you refine your support strategy. Adjust your marketing goals, website presentation, and CTA placement to find success in sales.

Wrapping Up

WhatsApp has been one of the front runners in connecting people with instant messages online. As an online marketer or businessman hwith a WordPress site, you won’t want to miss the opportunity to connect with such a large audience.

To do so, all you have to do is install a WhatsApp plugin to your website, configure it to your needs, and wait for the queries to roll in. That’s all from us on how to add WhatsApp chat to WordPress websites. Happy selling!

Frequently Asked Questions (FAQs)

Can I add chatbot in a WordPress website?

Absolutely. Chatbots have become a standard feature on websites, including WordPress. You can easily integrate a chatbot into your WordPress site using the plugins mentioned above, enhancing customer interaction and support.

How to add a WhatsApp link in WordPress?

To install and configure the WP Chat App Plugin, log in to WordPress as an admin, go to Plugins > Add New, search for “WP Chat App,” and install it. Access the plugin settings via the sidebar, add a new account with your details, save, and copy the shortcode. Paste it on your site to create a WhatsApp link.

Is it possible to add WhatsApp button on WordPress website without plugin?

Yes, you can add a WhatsApp button to your WordPress website without a plugin. Simply create a WhatsApp link using this format: https://wa.me/YourPhoneNumber (replace with your full phone number including country code). Then, add this link to a button, text, or image in your WordPress editor, and it will direct users to WhatsApp.